The Mission & Values of TaskUs

Jaspar Weir, President and Co-founder of TaskUs, shows us how well-tested core values can scale a thriving startup culture around the world.

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Mission

To empower people and make partnership with best-in-class customer experience technologies to power the world’s most innovative companies.

Values

• Inspire Others by Believing In Yourself
• Teamwork Makes the Dream Work
• Do More with Less
• Continuous Self Improvement
• Always Strive for Excellence
• Work Hard, Have Fun
• Exercise Emotional Intelligence
• Be Ridiculous

About

“Ridiculously Good Outsourcing”! TaskUs is a global outsourcing company that provides exceptional back office support and customer care solutions to some of the world’s most notable brands and disruptive companies. With a unique focus on transformational growth, they provide the people, process and technology needed to deliver operational excellence, to scale support systems and to increase the bottom line.

Topics

• Supporting employees through challenging tasks like social network content moderation
• How to quantify culture and TaskUs’ impressive 71% employee referral rate
• Leveraging outside knowledge to kickstart company culture (no MBA required)
• The 3 tests that values must pass to become core
• Before and after core values while scaling globally
• Why being ridiculous fosters individuality and results in differentiation
• “Work hard, have fun” vs “work hard, play hard” (have fun at work!)
• The sneaky TaskUs cafe facade office (“come for the coffee, stay for the career”)
• The importance of exercising emotional intelligence
• Growing a culture of coaching, feedback, and constant self-improvement
• Giving back: educational scholarships
• Reinforcing core values with stories, games, and related feedback
• Artificial Intelligence and the impact of non-human automation on outsourcing

Links

• Follow @jasparweir and @TaskUs on Twitter
• See the unicorn customers
• Take a 3D virtual tour of some ridiculous offices
• See the team breaking the world record of most people doing “the running man” dance
• Full list of core values
• Learn more about the TaskUs culture
• Charity initiatives
• NFTE (Network for Teaching Entrepreneurship)

Credits

Recorded: September 7, 2016
Host and editor: Bryan Landers
Theme song: “Dum Dee Dum Dum Dee” by Shane Endsley