Jaspar Weir, President and Co-founder of TaskUs, shows us how well-tested core values can scale a thriving startup culture around the world.
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Mission
To empower people and make partnership with best-in-class customer experience technologies to power the world’s most innovative companies.
Values
- Inspire Others by Believing In Yourself
- Teamwork Makes the Dream Work
- Do More with Less
- Continuous Self Improvement
- Always Strive for Excellence
- Work Hard, Have Fun
- Exercise Emotional Intelligence
- Be Ridiculous
About
“Ridiculously Good Outsourcing”! TaskUs is a global outsourcing company that provides exceptional back office support and customer care solutions to some of the world’s most notable brands and disruptive companies. With a unique focus on transformational growth, they provide the people, process and technology needed to deliver operational excellence, to scale support systems and to increase the bottom line.
Topics
- Supporting employees through challenging tasks like social network content moderation
- How to quantify culture and TaskUs’ impressive 71% employee referral rate
- Leveraging outside knowledge to kickstart company culture (no MBA required)
- The 3 tests that values must pass to become core
- Before and after core values while scaling globally
- Why being ridiculous fosters individuality and results in differentiation
- “Work hard, have fun” vs “work hard, play hard” (have fun at work!)
- The sneaky TaskUs cafe facade office (“come for the coffee, stay for the career”)
- The importance of exercising emotional intelligence
- Growing a culture of coaching, feedback, and constant self-improvement
- Giving back: educational scholarships
- Reinforcing core values with stories, games, and related feedback
- Artificial Intelligence and the impact of non-human automation on outsourcing
Links
Credits
Recorded: September 7, 2016
Host and editor: Bryan Landers
Theme song: “Dum Dee Dum Dum Dee” by Shane Endsley
