The Mission and Values of HelloTech

Richard Wolpert, CEO and Co-founder of HelloTech, shares how to be rigorous and helpful and why you won’t get rich quick in startups.

Listen: iTunes | Overcast | Stitcher | Pocket Casts | More

Mission

To be the best possible service provider for in-home technology support.

Values

1. a better quality product,
2. in a more timely manner,
3. at a lower cost than the alternatives (Geek Squad).

Most of us have parents who are the ideal customer for our service, so we’re trying to build a service we would be proud to have our parents use. This is the guiding principle for everything we do.

Topics

• What’s changed, and what hasn’t, in tech over the past 30 years
• Reaching the market; pain killer vs vitamin solutions
• College students as the supply side of a marketplace business
• The rigorous hiring and onboarding process for technicians (“heroes”)
• Starting up in Los Angeles
• What it takes to work at a startup
• Why you aren’t likely to get rich quick in startups
• Enabling an open culture and metrics that effect morale
• The impact of smart homes, smart devices, and the Internet of Things
• Rolling a service marketplace out to new locations

Links

• Learn more about Richard’s background on LinkedIn
• Book an appointment to get tech help at home for you or someone you care about
• Become a hero at HelloTech

Credits

Recorded: April 8, 2016
Host and editor: Bryan Landers
Theme song: “Dum Dee Dum Dum Dee” by Shane Endsley