Want startup culture news delivered to your inbox?
Yes! Subscribe to our Newsletter
Mission & Values

Episode 3

The Mission and Values of HelloTech

Richard Wolpert, CEO and Co-founder of HelloTech, shares how to be rigorous and helpful and why you won’t get rich quick in startups.

Listen: iTunes | Overcast | Stitcher | Pocket Casts | More


Mission

To be the best possible service provider for in-home technology support.


Values

Our first and foremost goal is to deliver:
  1. a better quality product,
  2. in a more timely manner,
  3. at a lower cost than the alternatives (Geek Squad).

Most of us have parents who are the ideal customer for our service, so we’re trying to build a service we would be proud to have our parents use. This is the guiding principle for everything we do.


Topics

  • What’s changed, and what hasn’t, in tech over the past 30 years
  • Reaching the market; pain killer vs vitamin solutions
  • College students as the supply side of a marketplace business
  • The rigorous hiring and onboarding process for technicians (“heroes”)
  • Starting up in Los Angeles
  • What it takes to work at a startup
  • Why you aren’t likely to get rich quick in startups
  • Enabling an open culture and metrics that effect morale
  • The impact of smart homes, smart devices, and the Internet of Things
  • Rolling a service marketplace out to new locations

Links


Credits

Recorded: April 8, 2016
Host and editor: Bryan Landers
Theme song: “Dum Dee Dum Dum Dee” by Shane Endsley